Topic:  Effective Communication Skills (Module 2)

Date: Wednesday, October 16, 2024

Time: 11:30am – 1pm

Location: Online via TELUS Business Connect

Facilitator: Bonny Piska, Volunteer Services Coordinator

Learning Objectives for Module 2 from the Canadian Hospice Palliative Care Association:

Understanding the importance of communication, different means to communicate with patients, families and team members, and the barriers to communication.
Develop active listening skills.
Appreciate the value and uses of silence.
Reflect on own communication style and strategies to improve communication.
Understand the volunteer’s responsibility to protect the patient’s and family’s confidentiality and privacy.

At the end of the module, you will be able to:

Define the basic principles and purposes of communication in hospice palliative care.
Describe what enhances or interferes with communication.
Describe and practice different means of communicating with patients and families, including listening and empathy, silence and being present, and humour and laughter (when appropriate).
Communicate effectively with other members of the care team .
Identify effective communication strategies to support clients and families, and to cope with difficult situations.
Describe and implement practices to ensure the patient’s and family’s confidentiality and privacy.

Note: We need a minimum of five people for this session to proceed. We will let you know the day prior to the session whether it will go ahead as planned or be postponed to a later date.

For more information on our Volunteer Training Program, please contact volunteersupport@pilgrimshospice.com.